What is your cancellation policy?

Ride Now – Zemcar’s On-Demand Service:

  • If you order through our on-demand “Ride Now” service, you have 5 minutes to cancel a ride without being charged. After 5 minutes, your card will be charged a $10 cancellation fee.

Scheduled Rides with Zemcar:

  • If you book within 3 hours of the scheduled pickup time, you have 5 minutes to cancel the ride without being charged. Even if a driver accepts the ride, you still have 5 minutes to cancel the request.
  • If you book outside 3 hours of the scheduled pickup time, you can cancel the ride 3 hours before the scheduled pickup time without being charged. Even if a driver accepts the ride, you can cancel the ride 3 hours before the scheduled pickup time without being charged. If cancelled after 3 hours before the scheduled pickup, your card will be charged the cancellation fee of $10.
  • Cancel your scheduled ride request at least 3 hours before the scheduled pickup time, there is no cancellation fee. 
  • If cancelled the ride after the driver has arrived onsite, your card will be charged the estimated fare.
  • If you order a scheduled ride and the request times out, the ride is automatically canceled and there is no charge.